TechDeptSupportResources

Welcome to the TCESC Staff Technology Resource page

This web page is a resource to provide technical support and assistance for TCESC staff. A TCESC tech department staff member may have directed you to this web page to download a file, access remote support, or read a how-to document. To request support from the technology department, please send an email to: [email protected].


	Technology Support Documents and Resources
	Below are How-To documents and resources to help with understanding our technologies and to aid in self-troubleshooting. Please click on a topic to review the how-to document.

	Gmail 2SV Setup Process	How to sync Google Chrome data
	How to set up email signature via browser	How to backup files to Google Drive
	How to set up email signature on the Gmail App	Transfer Google Authenticator codes to a new phone

	How to change your Google Password	How to change your computer password
	How to change the username at the computer login screen	Remove a user account from a Chromebook
	Public SchoolWORKS Password Reset Process	How to set up MFA for Gmail

	How to access SIS/ProgressBook	ProgressBook - MFA Instructions - Part 1
		ProgressBook - MFA Instructions - Part 2

	How to check VPN status	Voicemail Setup Process
	How to setup miniOrange MFA user access app	Office Phone Quick Reference
	Power cycle an unresponsive device	Remove Toner Shipping Locks
	Print a Supplies-Status Report	Remove blank pages from copier scans
	How to run a cleaning page on CP2025n printer	How To Clear Browser Cache
	How to use Secure Print for the central office copiers


Online Meeting Resources

With the use of virtual meetings, employees can communicate with two or more people connected by either computer, tablet or smartphone to share live video and presentation material. Below are some of the more commonly used online meeting resources.

Zoom Meeting Login	Google Meet Login	Microsoft Teams

To maintain a secure and safe virtual meeting experience, please review the best practices in the following resources: Virtual Meeting Safe Use Recommendations


	Cybersecurity Support Documents and Resources
	Below are documents and resources to help with understanding our cybersecurity concerns and best practices to remain secure. Please click on a topic to review the best-practice document.

	Making a strong password/passphrase	Securely sharing information with Google Drive
	Tips to avoid social engineering and phishing attacks	Tips to stay safe on social media apps
	Password Protecting a USB Flash Drive	Identifying the difference between HTTP & HTTPS
	Tips to recognize typosquatting	CISA Cybersecurity K12 Support


Online Service Status Lookup

To review the current status and service availability for some of the online applications used at the TCESC, please click on a service below.

Amazon	Clever	Edmentum
Google	Gmail Service	Google Workspace for Edu
Frontline Education	McGraw Hill	Meta - Facebook
Microsoft 365	Microsoft Azure	Microsoft Teams
Savvas	Securly Content Filtering	Securly Status 2
X (twitter)	YouTube